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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Roger Kalaidjian

September 25, 2023

5  out of  5 rating by Roger Kalaidjian
"Thank you Nathan for all the help you gave me with my new policy."

Hao Tang

September 20, 2023

5  out of  5 rating by Hao Tang
"Good service thanking"

jeanette deutsch

September 20, 2023

5  out of  5 rating by jeanette deutsch
"I just got off the phone with Nathan and he was awesome! First he let me vent about my situation. I know he needed to get my info and get my money but he explained the policy and procedure fully. Insurance is a very mucked up business right now in CA and it's so confusing and frustrating. His professionalism yet personal touches and reasonable quote got me to go with this insurance office. I truly appreciate a live person in this all too impersonal electronic age. I am 62 years old and I like old school and feel more reassured when there is a real voice and person on the other end. That was my gripe with my previous agent. After paying insurance for approximately 46 years since I was 16 years old with this company, my same agent couldn't make a single phone call to me to let me know my insurance was about to be cancelled. Too many emails get buried and I missed a payment and was about to be canceled for the first time in my life! I was irate as hell but Nathan brought me down and got me insured. Thanks a million Nathan!"

Yucheng Huang

August 10, 2023

5  out of  5 rating by Yucheng Huang
"Got help from Joy. Very professional agent."

leo liu

July 17, 2023

5  out of  5 rating by leo liu
"Very professional and efficient. They have helped me bought several different kinds of insurance."

Paul Abad

July 10, 2023

5  out of  5 rating by Paul Abad
"Nathan is very knowledgeable and provided me with all the information I needed. He made my switch to State Farm painless. Great work Nathan!"

Allen Rojas

July 9, 2023

5  out of  5 rating by Allen Rojas
"Derek tsu was very helpful with my situation I had and corrected it immediately."

Sophie B

July 3, 2023

5  out of  5 rating by Sophie B
"William at State Farm went above and beyond to secure myself and my partner the best car insurance for our new car. He was always available at the other end of the phone and email whenever we needed him, even when switching cars at the last minute. Securing good insurance when you've just made an international move can be super tricky, but William did his utmost to secure everything we needed in very swift time!"

Fabio Tesei

July 3, 2023

5  out of  5 rating by Fabio Tesei
"Always very prompt and efficient!"


June 28, 2023

5  out of  5 rating by Vivian
"If you want a hassle free transaction for your life/auto or home insurance visit this office and one of their awesome agent like Nathan can help you and you'll walk away happy and contented.I highly recommend this place."

Rihanna Aris

June 26, 2023

5  out of  5 rating by Rihanna Aris
"This business establishment is one of the most professional experiences I’ve had searching for home insurance. The representative Ivy helped me with all my fanatical questions I had. I definitely felt sure and comfortable enough to go back."

Christian Hair

June 26, 2023

5  out of  5 rating by Christian Hair
"Derek Tsu’s insurance business was highly professional. Everyone was extremely friendly to me, I felt comfortable asking all my auto insurance questions."

abram abv

June 25, 2023

5  out of  5 rating by abram abv
"This business was very professional as soon as I walked in, the consultants were very helpful and attended to all my needs."

Ortensia Hair

June 25, 2023

5  out of  5 rating by Ortensia Hair
"I had a great experience in this establishment. I couldn't of been more happier with the experience I received here. The consultant Ivy was so helpful and well mannered."

Micah James

June 24, 2023

5  out of  5 rating by Micah James
"I had a fantastic experience at Derek Tsu’s insurance business. The staff were so friendly and the minute I walked in extremely catering and helpful. All my questions were answered and meet, definitely a reliable insurance I’m glad I choose. The representative Ivy was also so kind and was the first person to greet me."

Angeza Santos

June 23, 2023

5  out of  5 rating by Angeza Santos
"Entire process was done over the phone. Ivy was efficient, helpful and kind. I highly recommend contacting Derek Tsu's State Farm Agency for all your insurance needs. I obtained car and renters insurance for less than I was paying for at another company."

billy cat

June 23, 2023

5  out of  5 rating by billy cat
"I recently had the pleasure of working with Derek Tsu and his team at State Farm in San Marino. The team was very knowledgeable and took the time to understand my insurance needs. Ivy, in particular, was extremely helpful and went above and beyond to ensure that I received the best coverage possible. She was patient, informative, and always available to answer any questions I had. Her attention to detail and dedication to providing exceptional service truly stood out and made my experience with State Farm a positive one. The team is friendly, professional, and truly cares about their clients. Thank you, Ivy and Derek, for your outstanding service!"

Weiqi Mei

June 23, 2023

5  out of  5 rating by Weiqi Mei
"I wasn’t sure how to pick an insurance carrier, so I just searched up State Farm agencies near me. Derek’s agency first popped up on Google and I get why they are a five-star business. I had an easy and smooth experience for getting auto insurance quotes. Ivy got me huge discounts and showed me other policy options. The service was high quality and I expect to be receiving the same service in the future. I highly recommend this State Farm office in Pasadena!"

Jimmy Zhao

June 23, 2023

5  out of  5 rating by Jimmy Zhao
"It is such a fantastic experience at this agency, especially talking with Joy! She speaks both English and Mandarin which makes it so easy for me to understand the coverage for my insurance policies! Highly recommend!"

Amanda Smith

June 23, 2023

5  out of  5 rating by Amanda Smith
"Ivy was excellent. Her responsiveness, empathetic, and deep knowledge of insurance has met my needs. She goes above and beyond for her clients and has gained my trust as a reliable insurance provider. Thank you!!"

Lucy Xu

June 23, 2023

5  out of  5 rating by Lucy Xu
"My boyfriend and I moved to Pasadena and were shopping around for insurance and I reached out to Derek. He is the best agent I have worked with- very responsive, knowledgeable, and took the time to explain every little detail about the policy and what coverages were included. We ended up going with State Farm for life insurance, and switched our auto insurance to them."

Michael Mazzocco

June 23, 2023

5  out of  5 rating by Michael Mazzocco
"Good service and excellent staff at this State Farm, I had a very great conversation with Joe Angyus. I purchased life insurance through Joe! When I have any questions, him or someone else in the office gets back to me very quickly and is very knowledgeable. I would definitely recommend my friends and family to buy insurance through Joe."

Winnie Liu

June 23, 2023

5  out of  5 rating by Winnie Liu
"I had a great experience working with Ivy on buying auto insurance. She was patient and kind. I trust her with all of my insurance needs moving forward!"

Pauline On

June 23, 2023

5  out of  5 rating by Pauline On
"I recently relocated and was in the market for car insurance coverage. Ivy assisted me in the process of selecting which plan was the most optimal for my situation. She has an amazing attitude and has a strong understanding of the market and the various coverage options that were available. She carefully assessed my situation and requirements and found a car insurance policy that provided the right balance of coverage and affordability. Ivy was exceptional to work with and I highly recommend her for car insurance needs."
Profile photo of Pikachu


June 23, 2023

5  out of  5 rating by Pikachu
"The people here are so great to work with! Derek and his staff are professional, friendly and care about their customers. With a wide range of products and knowledgeable suggestions, they provided the best coverage for what I need. I definitely recommend this agency!"