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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Chunjing Liu

Chunjing Liu

March 13, 2025

5  out of  5
rating by Chunjing Liu
"I had the pleasure of working with Joy, and I can't recommend her enough! She is incredibly kind, professional, and always goes above and beyond to help with my insurance needs. She took the time to explain all my options in a way that was easy to understand and ensured I made the best decisions for my coverage. If you're looking for an insurance agent who genuinely cares about their clients, I highly recommend Joy!"
We responded:
"Thank you, Chunjing, for sharing your experience with us! We're delighted to hear that Joy provided you with outstanding service and took the time to explain all your options in detail. If you have any more questions or need further assistance, please feel free to contact our office!"
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Rex Lin

February 27, 2025

5  out of  5
rating by Rex Lin
"Joy的服務很好,非常負責,所有問題都會盡力的幫你解決,大推!"
We responded:
"Rex, I'm glad to hear that you appreciated Joy's dedication and responsible service! It's wonderful to know she was able to assist you with all your questions. If you ever need further assistance, feel free to reach out to our office. We're here to help!"
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Stacie Rueger

February 21, 2025

5  out of  5
rating by Stacie Rueger
"Roy was very helpful, courteous & informative in obtaining for me a new auto policy at an awesome price. What a great experience!"
We responded:
"Thank you, Stacie! I'm delighted to know that Roy provided you with such helpful and courteous service while securing a new policy at a fantastic price. It's wonderful to hear about your positive experience. If you have any further questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Deja R.

January 28, 2025

5  out of  5
rating by Deja R.
"Customer service is awesome policy detail was clear and Roy was so nice and helpful definitely recommend."
We responded:
"Thank you, Deja, for sharing your experience! I'm happy to know that you found our customer service awesome and the policy details clear. Roy will be delighted to hear your kind words about his helpfulness. We're grateful for your recommendation and are here for any future insurance needs or questions you may have!"
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Ana Guerrero

January 7, 2025

5  out of  5
rating by Ana Guerrero
"Roy and Jasime really did a great Job in getting a great experience in getting a new car / life insurance special deal. I am thankful for thier experience and amiability."
We responded:
"Thank you, Ana, for sharing your positive experience! I'm glad to hear that Roy and Jasmine provided you with excellent service and a special deal on your insurance. Their expertise and friendliness are truly appreciated. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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John Chambers

January 2, 2025

5  out of  5
rating by John Chambers
"Derek was super helpful and got my new van insured in very quickly. Thanks to Derek I am off and running."
We responded:
"I'm glad I could help you get your new van insured, John! Your feedback is appreciated, and I'm grateful for your support. If you have any more questions or need anything else, don't hesitate to reach out."
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Love Leo78

December 9, 2024

5  out of  5
rating by Love Leo78
"I have to say that now I know why State Farms it's the leading Insurance company and it's not cause they have more commercials with the Kansas City Chiefs But cause they have the greatest customer service and Low Prices than not even close company's I'm glad I switch to State Farms."
We responded:
"Thank you for your wonderful review! I'm glad you had such a positive experience with our customer service and found our prices competitive. It's great to know you're happy with your decision to switch to State Farm. If you ever have any questions or need further assistance, our office is here to help!"
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Douglas Liu

November 26, 2024

5  out of  5
rating by Douglas Liu
"I've been a satisfied State Farm customer for over a decade, and I owe it all to Derek Tsu and his team. They've consistently provided excellent service, always available with a quick response to any questions or concerns. One of the things I appreciate most about State Farm is their competitive rates. They consistently offer some of the best rates in the market. I'd also like to give a special shoutout to Roy Ng, who has been incredibly helpful and patient throughout the years. If you're looking for a reliable insurance provider, I highly recommend this place."
We responded:
"Douglas, thank you for your kind words and for being a loyal State Farm customer for over a decade! I'm glad to know that our team, especially Roy, has been able to assist you effectively and patiently throughout the years. It's wonderful to hear that you find our rates competitive and our service reliable. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out!"
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Shuwei Wang

November 20, 2024

5  out of  5
rating by Shuwei Wang
"Joy is the best! She help me a lot and always give me an instant and professional response :)"
We responded:
"Hi Shuwei, Joy is indeed fantastic! I'm glad she was able to assist you promptly and professionally. Your positive feedback means a lot to us. If you need any further assistance, we're always here to help. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Anita Renau Bralock

Anita Renau Bralock

November 15, 2024

5  out of  5
rating by Anita Renau Bralock
"Joe helped me with a claim after a car accident. I was having difficulty getting my convertible top repaired as part of the claim. Joe contacted the claims agent on my behalf and advocated for me. Within an hour, my claim was approved for additional repairs and my rental car extended. I’d like to thank Joe for being a great representative for me."
We responded:
"Anita, thank you for sharing your experience! I'm happy to know Joe was able to assist you with your claim and ensure your convertible top repair and rental car extension were handled promptly. Your satisfaction is important to us, and it's great to see Joe's dedication recognized. If you need any further assistance, don't hesitate to reach out. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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roel maturingan

November 8, 2024

5  out of  5
rating by roel maturingan
"Nathan is an agent who is a pleasure to deal with. He was referred to me by Derek and from there we are still with this group of State Farm until now."
We responded:
"Nathan is indeed a pleasure to work with, and I'm glad he has made your experience with our office so positive. Your continued trust in our team means a lot to us. If you ever need any further assistance, we're always here to help. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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YanHong Lu

October 29, 2024

5  out of  5
rating by YanHong Lu
"Joy’s services are perfect to me. Thanks so much."
We responded:
"YanHong, we're so glad to hear that you found her services perfect! Your satisfaction is our priority. Thank you for your kind words. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Atkin Coy

Atkin Coy

October 24, 2024

5  out of  5
rating by Atkin Coy
"Good experience, shoutout to Roy who helped me with a quote quick"
We responded:
"Thanks for the great review, Atkin! I'm glad you had a good experience with us. Roy is indeed a valuable member of our team, and it's wonderful to know he was able to assist you quickly with your quote. If you need any further assistance, feel free to reach out. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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Tanya W.

October 11, 2024

5  out of  5
rating by Tanya W.
"Joy超级棒!中英文沟通都没问题。推荐一波"
We responded:
"感谢 Tanya 抽出时间分享您的体验!我们很高兴听到 Joy 能够无缝地用中文和英文为您提供帮助。我们感谢您的反馈,并期待继续满足您的需求! - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Julian Sanchez-Reyes

Julian Sanchez-Reyes

October 11, 2024

5  out of  5
rating by Julian Sanchez-Reyes
"I just had to share how helpful Roy was with getting me quotes for insurance for my car. Very helpful, and generous person will definitely speak to him again about some more quotes for my insurance. Thank you again."
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Ailan Zou

October 9, 2024

5  out of  5
rating by Ailan Zou
"Joy女士服务特别耐心感觉享受一流服务。谢谢!"
We responded:
"Thank you, Ailan! I'm glad to hear that Joy provided you with such patient and top-notch service. We appreciate your kind words and look forward to assisting you with any future needs. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Devine Ragas

Devine Ragas

October 9, 2024

5  out of  5
rating by Devine Ragas
"Amazing customer service! Above and beyond 😊😊"
We responded:
"Devine, thank you for your kind words! I'm happy you had such a positive experience with our customer service. We're always here to go above and beyond for our customers. If you need anything in the future, don't hesitate to reach out. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of David Ragas

David Ragas

October 9, 2024

5  out of  5
rating by David Ragas
"Thank you derek. Wonderful working with you."
We responded:
"David, thank you for your kind words! I'm happy you had a wonderful experience working with us. If you need any further assistance, feel free to reach out anytime. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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Junlin L

October 9, 2024

5  out of  5
rating by Junlin L
"Joy (Lin) provided an incredible deal with a positive and professional attitude throughout the entire process. She was extremely responsive and attentive, addressing all of my concerns and going above and beyond to help me resolve various issues that came up along the way. Her dedication and support made the experience seamless and enjoyable. I highly recommend Joy for anyone seeking excellent service and a truly personalized experience."
We responded:
"Junlin, thank you for your wonderful review! I'm glad to hear that Joy provided you with such a positive and professional experience. Her responsiveness and dedication to addressing your concerns are qualities we highly value in our team. We're grateful for your recommendation and are always here to assist you with any future needs. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Geoffrey Chao

Geoffrey Chao

October 7, 2024

5  out of  5
rating by Geoffrey Chao
"Thanks for your help Roy!"
We responded:
"Thanks for the great review, Geoffrey! I'm happy Roy could assist you. If you need anything else, feel free to reach out. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Kaori Miyazono

Kaori Miyazono

October 6, 2024

5  out of  5
rating by Kaori Miyazono
"Roy was extremely helpful in his service and was abble to provide me with solutions efficiently."
We responded:
"Kaori, Thank you for your wonderful review! I'm glad to hear that Roy was able to assist you efficiently and provide effective solutions. We appreciate your feedback and are always here to help with any future needs. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Jiyao Li

Jiyao Li

October 6, 2024

5  out of  5
rating by Jiyao Li
"I was assisted by Roy and was extremely satisfied with the service he provided. He was extremely knowledgeable and explained to me the different coverages that would be beneficial to me."
We responded:
"Thank you, Jiyao, for your wonderful review! I'm glad to hear that Roy provided you with knowledgeable and thorough service. It's great to know he was able to explain the different coverages that would benefit you. We appreciate your feedback and are here for any future needs or questions you may have. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
Profile photo of Ian Baylon

Ian Baylon

October 2, 2024

5  out of  5
rating by Ian Baylon
"Roy has always been super helpful and extremely communicative, thank you for all the help!"
We responded:
"Ian, thank you for your kind words! I'm happy to hear that Roy has been super helpful and communicative. We appreciate your trust in our team and are always here for any future needs. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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Yue W.

September 30, 2024

5  out of  5
rating by Yue W.
"Joy非常专业,回复及时,处理问题专业。人很nice。"
We responded:
"Susie, 感谢您对Joy的高度评价!我们很高兴知道她的专业和及时回复让您满意。我们团队一直致力于提供优质服务,Joy的努力得到了您的认可,我们感到非常欣慰。如果您有任何进一步的需求或问题,请随时联系我们。 - Derek Tsu - State Farm Insurance Agent, San Marino, CA"
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oscar ji

September 30, 2024

5  out of  5
rating by oscar ji
"Joy has an excellent work attitude, always demonstrating a clear understanding of how to guide customers through each step of the process!"
We responded:
"Oscar, thank you for your kind words! I'm glad to hear that Joy's excellent work attitude and clear guidance made a positive impact on your experience. We appreciate your feedback and look forward to assisting you with any future needs. - Derek Tsu - State Farm Insurance Agent, San Marino, CA"