State Farm® Insurance Agent Derek Tsu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Breenna Chavez
July 14, 2026
5
out of
5
rating by Breenna Chavez
"Working with Roy was a dream. I was shopping around for insurance and he put my mind at ease instantly. If you can I highly recommend working with him on any of your insurance needs. So happy to be joining the State Farm family now!"
We responded:
"Thank you, Breenna! I'm glad to hear that Roy made your insurance search a smooth experience. We're happy to have you as part of the State Farm family. Let us know if we can help with anything else!"
Scarlett Adams
July 2, 2026
5
out of
5
rating by Scarlett Adams
"On a whim I requested a quote for auto insurance on the State Farm website. Within moments, Roy reached out via phone and was very competent at answering all of my questions and promptly emailed me a summary of my quote. To my surprise, State Farm quoted me a rate far lower than my previous rate with a different provider for the same coverage. It was a no brainer for me. Roy is a superstar, professional and friendly. It’s no surprise this office has hundred of five star reviews. Thanks Roy at State Farm!"
We responded:
"Scarlett, thank you for taking the time to leave us a review! I'm happy to hear that Roy was able to assist you so effectively and that you found our rates competitive. We strive to provide professional and friendly service, and it's great to know Roy delivered on that. We're glad to have you with us. Let us know if we can help with anything else!"
Phillip Lau
June 30, 2026
5
out of
5
rating by Phillip Lau
"I had a great experience working with Roy and couldn't be happier with the service I received. Shopping for insurance is difficult, but he made the entire process much easier than I expected. He was responsive and professional. What stood out most was how organized and reliable he was and every question I had was answered promptly, and he followed through on everything he said he would. I never felt like I was being rushed or sold something I didn't need. It's clear that Roy genuinely cares about helping his clients and making the experience as smooth as possible. I would absolutely recommend him to anyone looking for an insurance agent they can trust."
We responded:
"Phillip, thank you for taking the time to leave us a review! I'm really happy to hear that Roy made your insurance shopping experience smooth and stress-free. It's great to know that his professionalism and dedication stood out to you. We appreciate your recommendation and are here if you need anything else!"
Brianna Johnston
June 30, 2026
5
out of
5
rating by Brianna Johnston
"Helpful, responsive, and very friendly - all attributes you want when trying to figure out insurance! I would rate higher, however Google limits me to 5 stars 🥹"
We responded:
"Brianna, thank you for taking the time to leave us a review! I'm happy to hear that you found our team helpful, responsive, and friendly. We always aim to make the insurance process as smooth as possible. We're grateful for your support and kind words. Let us know if we can help with anything else!"
Ray Francisco (hokaray)
June 30, 2026
5
out of
5
rating by Ray Francisco (hokaray)
"Roy answered all my questions, and pointed me in the right direction. Although I felt like I took a lot of his time he did not make me feel as such."
We responded:
"Thank you, Ray, for taking the time to leave us a review! I'm glad Roy was able to assist you and provide the guidance you needed. We always aim to make sure our customers feel valued and never rushed. Let us know if we can help with anything else!"
Aldrin Galindez
June 30, 2026
5
out of
5
rating by Aldrin Galindez
"I don’t usually write reviews, but I had to give Roy a shoutout. He took the time to understand what I was looking for, walked me through a few different options, and explained everything in a way that actually made sense. I never felt pressured, and he made the whole process a lot easier than I expected. Really appreciate all the help, I’d definitely recommend working with him if you get the chance!"
We responded:
"Aldrin, thank you for taking the time to leave us a review! I'm really happy to hear that Roy was able to make the process smooth and understandable for you. We appreciate your recommendation and are glad you felt comfortable throughout. Let us know if we can help with anything else!"
Michael Burkholder
June 30, 2026
5
out of
5
rating by Michael Burkholder
"Friendly helpful service"
We responded:
"Michael, thank you for taking the time to leave us a review! I'm happy to hear you found our service friendly and helpful. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
Zi Zheng Yang
June 30, 2026
5
out of
5
rating by Zi Zheng Yang
"Great services, a multilingual office. Answered my questions in a timely manner, effectively and efficiently."
We responded:
"Zi Zheng Yang, thank you for taking the time to leave us a review! I'm happy to hear that you found our multilingual services helpful and that we could address your questions efficiently. We appreciate your support!"
Tankkk
June 30, 2026
5
out of
5
rating by Tankkk
"Derek not only helped me get a great plan but our conversations felt natural and friendly. They felt more as if i was talking with a friend i’ve known for years rather than someone showing/selling me information about stuff i did not know. After everything they felt more like a friend."
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that you felt comfortable and at ease during our conversations. Building genuine relationships is important to us, and it's great to know you felt that connection. We're always here if you need anything else!"
Chiduziem Chukwu
June 30, 2026
5
out of
5
rating by Chiduziem Chukwu
"I appreciate the amount of care and time they put into figuring out the right life insurance policy that worked best for me."
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear that you felt well taken care of while we worked together to find the right insurance policy for you. We always aim to provide personalized service. Feel free to reach out if you need anything else!"
Caleb Wu
June 30, 2026
5
out of
5
rating by Caleb Wu
"This office has been awesome, good in communicating and helped me with my health insurance"
We responded:
"Caleb, thank you for taking the time to leave us a review! I'm happy to hear that our office has been able to assist you with your insurance and that our communication has met your expectations. We're always here to help if anything comes up!"
holly ly
June 30, 2026
5
out of
5
rating by holly ly
"I had a great experience getting a quote for my Jeep Sahara 4xe with Roy at State Farm. From the moment we started, he was knowledgeable, patient, and took the time to thoroughly explain my coverage options instead of rushing through the process. He made sure I understood what each part of the policy covered and helped me find coverage that fit both my needs and my budget.
It’s rare to find someone who is both professional and genuinely interested in helping beyond the transaction. Roy made what is usually a stressful process feel easy, informative, and even enjoyable. If you’re looking for someone who is knowledgeable, honest, and willing to answer all of your questions without making you feel pressured, I highly recommend reaching out to Roy at State Farm."
We responded:
"Thank you, Holly! I'm really happy to hear about your positive experience with Roy. It's great to know he was able to make the process of getting a quote both informative and enjoyable. We strive to provide a professional and supportive environment, and I'm glad Roy delivered on that. We're always here if you have more questions or need further assistance!"
Kayleen
June 30, 2026
5
out of
5
rating by Kayleen
"I had a great experience working with Roy! His kindness, patience, and knowledge is invaluable. Roy and State Farm gained a loyal customer for life"
We responded:
"Kayleen, thank you for taking the time to leave us a review! I'm so happy to hear that Roy's kindness, patience, and knowledge made your experience a great one. We're grateful to have you as a loyal customer. Don't hesitate to reach out if you need anything!"
Peter Ly
June 27, 2026
5
out of
5
rating by Peter Ly
"I was on the hunt for car insurance. Being in my mid 20s, male, it’s always hard finding a good insurance plan that is affordable yet comprehensive. I drive a newer sports car that I’m paying off so it’s always full coverage and expensive going to other insurances. I decided to try my luck with State Farm as that’s something my family always went with. Roy was amazing. He educated me on the current state of insurance, especially in California and taught me about everything I needed to know regarding what the differences in coverage and etc. We then reviewed a couple of plans and we chose the one that was both good for my wallet and overall needs. I honestly have had nightmareish experiences in the past with other insurance agents but Roy treated me like family from the get go and I couldn’t have asked for a better experience! I highly recommend him, and I’ve already told my peers in similar situations to go to him and they’re definitely happy!"
We responded:
"Thank you, Peter, for sharing your experience! I'm really glad Roy was able to help you find a plan that fits your needs and budget, especially with the challenges of insuring a newer sports car. It's great to hear that you felt like family during the process. We appreciate your recommendation and are happy to have you with us. Let us know if we can help with anything else!"
Ellaina Clark
June 18, 2026
5
out of
5
rating by Ellaina Clark
"Nathan made the process simple. I had many questions and he was super patient and answered them in full . In the end I got exactly what I needed and a price that worked for me."
We responded:
"Ellaina, thank you for taking the time to leave us a review! I'm happy to hear that Nathaniel was able to make the process simple and address all your questions. It's great to know you found the right coverage at a price that suits you. We're always here if you need anything else!"
Sage Roland
June 16, 2026
5
out of
5
rating by Sage Roland
"Fantastic customer service! I can text instead of call and I get my rep asap"
We responded:
"Sage, thank you for taking the time to leave us a review! I'm happy to hear that our texting option makes it easier for you to connect with your representative quickly. We always aim to provide fantastic customer service. Let us know if we can help with anything else!"
Aliviah Chambers
June 12, 2026
5
out of
5
rating by Aliviah Chambers
"Roy and Zi were very helpful and patient with me through the process. Made it very simple, great customer service."
We responded:
"What wonderful feedback to read, Aliviah!
It makes me proud to know that Roy and Zi looked after you so well and streamlined the whole experience for you. They work incredibly hard to ensure our customers feel completely supported from start to finish. Thank you for choosing our San Marino office!"
Qassaundra
June 9, 2026
5
out of
5
rating by Qassaundra
"This office is amazing. Very thorough, very nice, and saved me a tons of money for my auto and home insurance! Talked to Roy he was amazing! Can't recommend them enough."
We responded:
"Qassaundra, thank you for taking the time to leave us a review! I'm happy to hear that you had such a positive experience with our office and that Roy was able to help you with your auto and home insurance. We appreciate your recommendation and are glad to have you with us. Let us know if we can help with anything else!"
Tim Le
June 6, 2026
5
out of
5
rating by Tim Le
"Thanks to Roy for helping me out"
We responded:
"Tim, thank you for taking the time to leave us a review! I'm glad Roy was able to assist you. We're here to make things easy for you. Let us know if we can help with anything else!"
Katrina Cantwell
June 3, 2026
5
out of
5
rating by Katrina Cantwell
"Nathan was pleasant, personable, and helped me drastically decrease my car insurance bill with no sacrifice to coverage."
We responded:
"Katrina, thank you for taking the time to leave us a review! I'm happy to hear that Nathaniel was able to assist you in lowering your insurance bill while maintaining your coverage. We always aim to provide the best service possible. Feel free to reach out if you need anything else!"
Isaac
June 3, 2026
5
out of
5
rating by Isaac
"Roy was super helpful & very informative loved the hospitality he gave me i recommend him"
We responded:
"Isaac, thank you for taking the time to leave us a review! I'm happy to hear that Roy provided you with helpful and informative service. We appreciate your recommendation and are glad you felt welcomed. Feel free to reach out if you need anything else!"
Skyler Redington
June 2, 2026
5
out of
5
rating by Skyler Redington
"Been working with Nathaniel and he's been responsive and easy to work with. Highly recommend."
We responded:
"Skyler, thank you for taking the time to leave us a review! I'm happy to hear that Nathaniel has been responsive and easy to work with. We appreciate your recommendation. Feel free to reach out if you need anything else!"
Yvonne Lim
June 2, 2026
5
out of
5
rating by Yvonne Lim
"I don’t usually write Google reviews but my family had a great experience working with Roy and are so grateful for all of his help. He was always patient, responsive, and willing to take the time to answer our questions and make sure we understood everything. It felt like he genuinely cared about helping us and finding the best option for our needs. We truly appreciate all of his help and outstanding customer service. Thank you, Roy!"
We responded:
"Yvonne, thank you for taking the time to leave us a review! I'm so happy to hear that Roy provided such a positive experience for your family. It's great to know he was patient and responsive in helping you find the best options. We truly appreciate your kind words. Feel free to reach out if you need anything else!"
Mitch Rinehart
May 28, 2026
5
out of
5
rating by Mitch Rinehart
"Great service and supper friendly. Would highly recommend 10/10"
We responded:
"Thank you, Mitch! I'm happy to hear you enjoyed our service and found our team friendly. Your recommendation means a lot to us. Let us know if we can help with anything else!"
David Hanes
May 28, 2026
5
out of
5
rating by David Hanes
"This team is first class. I was dreading having to find new homeowners insurance and new auto insurance for my three vehicles because the process is always such a nightmare and such a big barrage of people reaching out Derek and his team made the decision very easy after initial contact. Everything was handled promptly and professionally. I cannot recommend them enough."
We responded:
"David, thank you for taking the time to leave us a review! I'm happy to hear that we could make the process of finding new insurance smooth and stress-free for you. We strive to handle everything promptly and professionally. We appreciate your recommendation! Feel free to reach out if you need anything else!"